Payment & Delivery
DELIVERY INFO
We ship worldwide and you know, international delivery can be very very expensive! However, we try our best by choosing a shipping method that is cost effective and reliable. All shipments are made with well known, reputable carriers. We select the best carriers for your country including Fedex, DHL, UPS, USPS, Royal Mail, and more.
For this reason, your order may take:
- 7-15 days to arrive in USA, Ireland, UK, Norway, Sweden, Denmark, Finland, New Zealand, Australia and Netherlands;
- 10-30 days to arrive in other countries.
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How much is shipping?
Shipping is often free on Shop Kuulaa :)
The exceptions are: Bahrain, China, Taiwan, United Arab Emirates, Albania, Croatia, Cyprus, Gibraltar, Isle Of Man, Egypt, South Africa, India, Israel, Korea, Democratic People's Republic Of, South Korea: $ 99,40
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How will I receive my order confirmation details?
Throughout the process, we will send out multiple emails, including an order confirmation and a shipping notice.
Most of the time the emails goes into your Junk folder, so please have a look in your junk folder. It have may happened to you =/
Sometimes, customer entered their email wrongly. If you believe you may have entered your email wrongly, please contact us and we will fix it for you.
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How do I know the shipment status of my order?
You can check your order status clicking here, by simply inputting into the box:
- your Order ID (it starts with #KULA…and then 4 numbers);
- the e-mail address you used to place your order.
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Orders with multiple items:
We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times.
For orders with multiple items, each package is assigned a different tracking ID.
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From where are your products shipped?
Orders are shipped from either our US, Australian or Asia warehouse. The country of shipment will depend on your address and the items you have ordered.
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Do I need to pay import Tax?
We totally understand that you do not want to pay extra custom taxes for your online purchase, so we do our best by selecting the best shipping method, as well as lower item value.
Kuulaa cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
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My order hasn't arrived on time, what should I do?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at support@shopkuulaa.com and we will provide you with an update.
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How do I cancel or change my order?
In the event you wish to cancel or change something on your order, please contact us within 24 hours after you placed your order: support@shopkuulaa.com
We are unable to process the requested cancellation after 24 hours because the package has already been shipped. We process orders very quickly so that we can get your order to you as fast as possible.
However, once our warehouse has processed your order, we will be unable to make any changes.